Online Account

With online access to your account, you'll be able to do everything you need in one place, whether it's submit a meter reading, view your latest bill or – if you don't pay by Direct Debit – pay your bill.

Get it on your smart device or your desktop.


Customer enjoying our app!

Download the app now for  Android and  iOS

This app requires Android 4.0 or later. This app requires iOS 8.0 or later.
This app is optimised for iPhone 5.

Help and feedback

We want it to be as easy as possible to access your account online.

If you’ve got any feedback about accessing your account online, just get in touch with us by emailing or by calling 0345 555 7 200.

Bank Holiday Monday

Saturday 27 May – 9:00am – 5:00pm
Sunday 28 May – Closed
Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

If you need to make a payment, please call our 24 hour automated payment line: 01453 488101.

If you'd like to get in touch before Tuesday, please email We are back in the office on Tuesday and aim to come back to you within two working days.

Home Hotlines

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Business Hotlines

Monday 29 May – Closed
Tuesday 30 May – Normal opening hours

Business email:

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

We may monitor calls for quality and training purposes.