Online Account

With online access to your account, you'll be able to do everything you need in one place, whether it's submit a meter reading, view your latest bill or – if you don't pay by Direct Debit – pay your bill.

Get it on your smart device or your desktop.


Customer enjoying our app!

Download the app now for  Android and  iOS

This app requires Android 4.0 or later. This app requires iOS 8.0 or later.
This app is optimised for iPhone 5.

Help and feedback

We want it to be as easy as possible to access your account online.

If you’ve got any feedback about accessing your account online, just get in touch with us by emailing or by calling 0345 555 7 200.

Home Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am - 4pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Or email

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Business email:

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

We may monitor calls for quality and training purposes.