Contact our Customer Champions Team
Mistakes happen, they can happen to anyone. What matters is what you do about them.
We have a Customer Champions Team who handle every customer issue or complaint. They have access to every department and every team member – at every level.
If you have a problem they'll be in touch straight away, often the same day. Their job is to get to the bottom of the issue, find out what went wrong and why – and resolve it promptly.
They will give an impartial, factual account, communicated openly and honestly to you and us. And of course they’ll fix the problem, usually in just a few days.
If you need to contact us to make a complaint, please fill in the form below and we’ll aim to get back to you within a day.
If you have any other questions or queries, please get in touch with our Customer Services Team by emailing email@example.com.