Contact our Customer Champions Team

Mistakes happen, they can happen to anyone. What matters is what you do about them.

We have a Customer Champions Team who handle every customer issue or complaint. They have access to every department and every team member – at every level.

If you have a problem they'll be in touch straight away, often the same day. Their job is to get to the bottom of the issue, find out what went wrong and why – and resolve it promptly.

They will give an impartial, factual account, communicated openly and honestly to you and us. And of course they’ll fix the problem, usually in just a few days.

If you need to contact us to make a complaint, please fill in the form below and we’ll aim to get back to you within a day. 

If you have any other questions or queries, please get in touch with our Customer Services Team by emailing home@ecotricity.co.uk.

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