Meter Readers

Meter reading is one of the most important parts of energy supply. Readings must be reliable and accurate so that energy bills can be too.

On average, around 90 per cent of all energy supply problems in the UK relate to billing and meter readings. If we can get this bit right, then everything else follows.

That’s why, as well as asking you to send us regular meter readings, we also send meter readers to you, and we often make additional attempts if you’re not home when we call.

We also work with third party meter reading companies to make sure we get accurate, regular readings.

For our domestic customers, we use a meter reading company called Morrison Data Services. For our business customers, we use Morrison Data Services alongside Stark, Energy Asset Group Ltd, and SMS.

 

Working with these companies means that we’re able to provide a truly nationwide service that allows us to read your meters on a regular basis and ensure that you’re billed accurately.

The best way to  submit your own meter readings is through our app or online account.

How to be sure an engineer is really from Ecotricity

When one of our meter readers visits your home, they should always tell you who they are, why they are visiting you, and show you some identification.

So that you know you’re letting in the right person to your home, always check your meter reader’s ID when they call at your home to make sure they are who they say they are.

The engineer’s ID card will contain the following information:

  • The name of their organisation, which will be Morrison Data Services, or one of the companies listed above for business customers
  • A colour photo of the engineer
  • Their name and signature
  • Their reference number
  • The card’s expiry date.

If you’d like some extra security, you can also give us a password that our meter reader has to use before you let them in. If you’d like to do that, just call us on 0345555 7 100 or email us at  home@ecotricity.co.uk to set this up.

Morrison Data Services meter reader 

 

How do we make meter reading appointments?

We provide the meter reading company with a window of time in which the customer’s meter must be read. They’ll then send a meter reader out to take a meter reading within this time. If they can’t access the property, they’ll leave a card asking the customer to call them to provide a meter reading, or to provide a reading online.

How long will a meter reader spend in my home?

A meter reader should take no longer than 15 minutes to obtain a meter reading.

When are Smart meters coming, and will they mean you’ll still need to send a meter reader?

Smart meters send meter readings to your supplier automatically every month, which means your bills will be more accurate. 

You can find out more about Smart meters here.



Home Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am - 4pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Or email home@ecotricity.co.uk.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email microtricity@ecotricity.co.uk.

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Business email: business@ecotricity.co.uk

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.

Our Calls

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