Meter reading is one of the most important parts of energy supply. Readings must be reliable and accurate so that energy bills can be too.
On average, around 90 per cent of all energy supply problems in the UK relate to billing and meter readings. If we can get this bit right, then everything else follows.
That’s why, as well as asking you to send us regular meter readings, we also send meter readers to you, and we often make additional attempts if you’re not home when we call.
We also work with third party meter reading companies to make sure we get accurate, regular readings.
For our domestic customers, we use a meter reading company called Lowri Beck. For our business customers, we use Lowri Beck alongside Stark, Energy Asset Group Ltd, and SMS.
Working with these companies means that we’re able to provide a truly nationwide service that allows us to read your meters on a regular basis and ensure that you’re billed accurately.
The best way to submit your own meter readings is through our app or online account. Even if you regularly send us your updated meter reading, we still need to send meter reading agents to your property to inspect your meter and carry out a visual safety check.
How to be sure an engineer is really from Ecotricity
When one of our meter readers visits your home, they should always tell you who they are, why they are visiting you, and show you some identification.
So that you know you’re letting in the right person to your home, always check your meter reader’s ID when they call at your home to make sure they are who they say they are.
The engineer’s ID card will contain the following information:
If you’d like some extra security, you can also give us a password that our meter reader has to use before you let them in. If you’d like to do that, just call us on 0345555 7 100 or email us at email@example.com to set this up.
Our choice of meter reading companies
After the Big Six energy companies stopped providing meter reading services to independent suppliers like us, we began working with Accuread (who, in our opinion and experience, offered the best national meter read service).
Accuread were bought out by G4S in 2008 and renamed G4S Utility Services. We were uncomfortable with some of the things that the parent company of G4S Utility Services were alleged to have done, and so were some of our customers – so we began the transition away from G4S Utility Services in 2014.
We now only use Lowri Beck, Stark, Energy Asset Group Ltd and SMS as our meter readers.
How do we make meter reading appointments?
We provide the meter reading company with a window of time in which the customer’s meter must be read. They’ll then send a meter reader out to take a meter reading within this time. If they can’t access the property, they’ll leave a card asking the customer to call them to provide a meter reading, or to provide a reading online.
How long will a meter reader spend in my home?
A meter reader should take no longer than 15 minutes to obtain a meter reading.
When are Smart meters coming, and will they mean you’ll still need to send a meter reader?
You can find out more about Smart meters here. We’ll still need to send an engineer out to obtain a meter reading and carry out a visual safety check, but this will be around every five years.
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