Other Useful Contacts

Here are the contact details for some organisations who may be able to give practical advice on consumer issues, including fuel bill support and assistance.

Click on the name to visit to their website for more information.

Independent advice services

Independent and confidential advice on various legal and consumer topics.


Fuel bill support & advice

Advice for paying your energy bills, saving energy and how to apply for fuel bill support.
Support to help you maximise your income, cut your fuel bills and make your home warmer and more comfortable
  • Benefits Health Check
Make sure you’re receiving all the income and benefits you're entitled to. Call 0800 072 9009 for a free and confidential Benefits Health Check.
  • Nest (formerly HEES)
Welsh householders struggling with their fuel bills can call Nest free on 0800 512 012. Nest will offer tailored advice and support that will help households to improve the energy efficiency of their homes and reduce their energy bills.

Home Hotlines

We're open from 8.30am – 7pm (Monday to Thursday), 8.30am – 6pm Friday, and 9am - 4pm Saturday. 

If you need to make a payment please call our 24 hour automated payment line 01453 488101.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400
  • Switching0800 999 4 600

Prefer to phone a landline? Call 01453 761482.

Or email home@ecotricity.co.uk.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email microtricity@ecotricity.co.uk.

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Business email: business@ecotricity.co.uk

Business phone: 0345 230 6 102

If you need to make a payment, please call our 24 hour automated payment line: 0333 3444 149.