Other useful contacts

Here are the contact details for some organisations who may be able to give practical advice on consumer issues, including fuel bill support and assistance.

Click on the name to visit to their website for more information.

Independent advice services

Citizens Advice Service 

Independent and confidential advice on various legal and consumer topics.

Fuel bill support & advice

Home Heat Helpline

Advice for paying your energy bills, saving energy and how to apply for fuel bill support.

Energy Assistance Package 

Support to help you maximise your income, cut your fuel bills and make your home warmer and more comfortable

Benefits Health Check

Make sure you’re receiving all the income and benefits you're entitled to. Call 0800 072 9009 for a free and confidential Benefits Health Check.

Nest (formerly HEES)

Welsh householders struggling with their fuel bills can call Nest free on 0800 512 012. Nest will offer tailored advice and support that will help households to improve the energy efficiency of their homes and reduce their energy bills.