Great Service

We're not a conventional electricity company - we don't think like one or act like one.

We treat our customers the way we like to be treated ourselves. It starts with answering the phone - ourselves, and doing so quickly.

We answer more than 90% of calls within 20 seconds - that means nine times out of ten you’ll be through in a flash.

And our people are experts, just about any query you call with will be resolved right there and then, by one person in one phone call.

There’s no one reason why our service is so good. We focus on avoiding problems in the first place and fixing them fast when they happen, our electricity Bills are in plain English and we have state of the art IT systems (probably the most advanced in the electricity industry).

The proof of the pudding...

We really do put our hearts and souls into the service we give.

But just saying “our customer service is great” is easy enough and there are no shortage of companies saying it - it’s almost a cliché. The proof of the pudding is another matter, it’s in the eating of course.

To prove ourselves to you, we’ve assembled three pieces of ‘food for thought’.

Take a quick look if you’re interested, we think that these three pieces of evidence between them prove that it’s more than just words when we say we work hard to give the very best service possible - we believe it’s actually the very best in the industry.

We asked our customers what they thought about our service. The results of our customer survey are here.	The ultimate proof perhaps can be found in the statistics that Ofgem requires to be published each year. Our annual complaints report is here.	Perhaps the best people to tell you what our service is really like, are our customers. See what they have to say on our testimonials page.