Send us your complaint

We aim to provide a very high level of customer service at all times. However, if we have made a mistake, or you are unhappy with any aspect of our service, please contact us and give us the chance to put things right by filling in the form below.

Once you submit your complaint, either by phone or this form, we will contact you within five working days. If we have not managed to resolve your query within this time, we will keep you informed of our progress until we do. You can also download/view our Customer Services Code of Practice document in PDF format [222kB].

Sorry, there may be problems with your entries or selections. Please see below.

Your details

Please enter a name

Name *

Please enter your e-mail address

E-mail address *

Please confirm your e-mail address

Confirm e-mail address *

Please enter your account number

Your account number *

Please enter a valid postcode

Postcode *

Please enter a house name or number

House name / number *

Please enter your telephone number

Contact telephone *

Your complaint

Please enter the nature of your query

Nature of query *

Additional comments *

Other ways to let us know...

You can also e-mail, telephone, or write to us.

E-mail:

customer.champion@ecotricity.co.uk

Phone:

08000 326100

Write to:

Customer Experience Manager
Ecotricity
Axiom House
Station Road
Stroud
Gloucestershire
GL5 3AP

In case of emergency

If you and your neighbours have a power cut - you will need to contact your Regional Electricity Company details of which can be found here.