Codes of Practice

A photograph of a turbine in a field.

We have a duty of care to all of our customers to ensure their needs are met, and that information about our services are accessible and understandable.

The Codes of Practice below provide a description of the service you can expect from us, and practical advice if you have any difficulties.

Our codes are also available in both large print and audio cassette upon request.

How to pay your electricity bill, what we can do to help you if you have difficulties and your rights and responsibilties as a customer.

How to maintain your account correctly, what service support you can expect from us and pay as you go meters explained.

Information about making a complaint and how quickly you can expect a response or solution to your problem.

Getting in touch

We've created a number of hotlines that will get you straight through to the right person, whatever your query. We’re open 8:30-5:30 , Monday to Friday.

Home hotlines

  • Customer Service 0845 555 7 100
  • Billing 0845 555 7 200
  • Payments 0845 555 7 300
  • Meter Reading 0845 555 7 400
  • Moving Home 0845 555 7 500

home@ecotricity.co.uk

Business hotline

  • 08452 306 102

business@ecotricity.co.uk

Join us. Everything changes when you do.
Contact | Jobs | Progress Report | Our Tariffs | Our Price Promise | Privacy Policy | Tell a Friend | Subscribe / Unsubscribe