Our Customer Services
Customer Champion
It’s you the customer that ultimately decides if we’re getting things right. So we created an independent member of our team to allow you to provide feedback to every level of our organisation.
Our customer champion exists as someone to fight your corner, ask questions on your behalf and seek explanations and answers free from jargon. When something goes wrong, our friendly and informed champion will aim to resolve your problem - from your perspective.
We're not a conventional electricity company - we don't think like one or act like one.
For one thing we answer the phone… Call and you'll speak to one of us. Our bills are in plain English and our people are too. And for when things do go wrong we have something truly unique - a Customer Champion.
Our approach
We treat our customers the way we like to be treated ourselves.
It starts with answering the phone - ourselves, and doing so quickly.
We answer more than 90% of calls within 20 seconds – that means nine times out of ten you’ll be through in a flash.
And our people are experts, just about any query you call with will be resolved right there and then, by one person in one phone call.
You’ll find us: "Polite, down to earth, jargon free, a comparative joy" - in the words of our customers.
Online services
Meter Readings
You can submit a meter read online, or call on
0845 555 7 400.
Moving House
It's easy to take us with you when you're moving house.
Choose Direct Debit
The easiest way to manage your bills. Set up a Direct Debit online.
Can we help?
If you have a question, comment or need help with a problem, please get in touch.
What our customers say…
Whenever I phone you I never have to wait long for my call to be answered and the person who answers is always polite, down to earth, helpful and informed.
LH
One of the great things about Ecotricity is that we feel we are getting a personal service from people who want to help.
AI
All communications I have had with your company, in your mailings and on the phone have been a comparative joy. Your information is clear and jargon free.
NS