To join us, call free on 08000 302 302 or switch online
Independent Help
If you've been in touch with a problem or complaint, and we've been unable to resolve it to your satisfaction, there are two independent bodies you can go to for further assistance. We've put the details and links to them below.
But if you've not yet spoken to our Customer Champion, you really should. We're confident that she can fix any problem you might have.
Independent advice
| Consumer Direct is a government-funded telephone and online service offering information and advice on consumer issues. Consumer Direct will deal with first tier complaints and enquiries formerly dealt with by Energywatch and can be contacted directly on 08454 04 05 06 or on the Consumer Direct website. | |
| Residents of Northern Ireland need to contact the Consumer Council on 0800 121 6022 or via the Consumer Council website. |
Independent adjudication
| Ecotricity is a member of the Ombudsman Services: Energy, which provides independent adjudication to resolve issues between customers and their energy suppliers. You can find more information and contact details on the Ombudsman Services: Energy website. |
Getting in touch
We've created a number of hotlines that will get you straight through to the right person, whatever your query. We’re open 8:30-5:30, Monday to Friday.
Home hotlines
- Customer Service 0845 555 7 100
- Billing 0845 555 7 200
- Payments 0845 555 7 300
- Meter Reading 0845 555 7 400
- Moving Home 0845 555 7 500