I must say how impressed I am with the Ecotricity ethos. I have just received a letter saying my direct debit payments are being reduced because I am not using as much electricity as estimated. This is the antithesis of my previous dealings with EON. I would have to chase them to see where my account stood and claim back the £300-400 balance that had accrued in my account and then negotiate to get the direct debit sums reduced. I also had to argue when they decided to increase my direct debit by 50% due to the rise in energy prices! A breath of fresh air to have you guys telling me that the DD needs to be reduced.
KL, London

My husband and I switched to Ecotricity approximately 6 months ago, for many reasons, with the health of the planet being the main one. We are not well-off financially and therefore the cost matching incentive was also an important factor. We paid our most recent electricity bill, only to receive a revised bill in the post a few days later highlighting that we'd been over-charged approximately £83. I rang customer services and was told the surplus amount would be credited to our account. However, I preferred to have the amount as a refund (via cheque). The customer services agent was accommodating and said we would receive a cheque reimbursement within 10 working days. Seven working days after my telephone enquiry with Ecotricity, the cheque has promptly arrived in the post. My dealings with Ecotricity, especially compared with other services providers, has been friendly, easy and efficient. This is the first time in recent memory that we haven't had to chase a company by email, phone etc., to receive what is justly ours. I hope you are able to continue giving this level of professionalism and customer service as your business grows (and I have no doubt that your customer base will be on the rise). We are happy we switched and thank you again for your exemplary customer service.
NL, Corsham

On a personal note I am incredibly impressed with the level of customer service I have received on the few occasions (3 in total I think!) I have had to call your contact centres.
KS, Newcastle-Upon-Tyne

Not only do I fully support your ideals, your customer service, I believe, is not only the best within the energy sector but the best compared with any company I have ever dealt with. Also, during such testing times on the global economy, I am really impressed with how stable and fair your prices are!
MH, King's Lynn

It’s nice to deal with a company who really do care about customer service and have a friendly interface rather than the bigger nationals who you just know don’t give a damn!
RB, Stonehouse

Whenever I phone you I never have to wait long for my call to be answered and the person who answers is always polite, down to earth, helpful and informed. Wish more companies would take a leaf out of your book! I happily recommend Ecotricity to friends and family.
LH, Fakenham

I just wanted to drop you a quick line to say how helpful and professional your members of staff have been. My transfer to Ecotricity was dealt with poise and professionalism beyond my expectations.
JR, Kingston-upon-Thames

All the companies are on the green bandwagon now, it gets hard to make an informed decision. I particularly like the breakdown of energy used shown on our bill statement so we can see if our use is going up or down.
PL, Lyme Regis

One of the great things about Ecotricity is that we feel we are getting a personal service from people who want to help.
AI, Southhampton