Proof of the pudding...

We really do put our hearts and souls into the service we give.

But just saying “our customer service is great” is easy enough and there are no shortage of companies saying it - it’s almost a cliché. The proof of the pudding is another matter, it’s in the eating of course.

To prove ourselves to you we’ve assembled three pieces of ‘food for thought’.

The opinions of our customers (in our latest Customer Survey), our latest annual complaints report (perhaps the acid test) which shows the number of complaints we’ve received and not fixed within 24 hours - and finally some of the things our customers say to us.

Take a quick look if you’re interested, we think that these three pieces of evidence between them prove that it’s more than just words when we say we work hard to give the very best service possible - we believe it’s actually the very best in the industry.

 

We asked our customers what they thought about our service. The results of our customer survey are here.

 

The ultimate proof perhaps can be found in the statistics that Ofgem requires to be published each year. Our annual complaints report is here.

 

Perhaps the best people to tell you what our service is really like, are our customers. See what they have to say on our testimonials page.