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Power Cuts
If your electricity isn't working the first thing to do is check whether your neighbours have lost power too. If they haven't, it's probably an electrical fault in your home, which means you should call a qualified electrician.
Although you are an Ecotricity customer, your local Regional Electricity Company is still responsible for distributing the electricity to your home. That means, in the event of a power cut, you need to contact them directly.
Use the table below to find out who your local electricity distributor is.
| Area | MPAN prefix | Distributor | Phone Number |
| Eastern (EELC) | 10 | Eastern Power Networks | 0800 783 8838 |
| East Midlands (EMEB) | 11 | Western Power Distribution | 0800 056 8090 |
| London (LOND) | 12 | London Power Networks | 0800 028 0247 |
| Mersyside, North Wales (MANW) | 13 | SP Power Networks | 0845 272 2424 |
| Midlands (MIDE) | 14 | Western Power Distribution | 0800 328 1111 |
| Northern (NEEB) | 15 | Northern Power Grid | 0800 668 877 |
| North West (NORW) | 16 | Electricity Northwest | 0800 195 4141 |
| Scottish Hydro (HYDE) | 17 | SSE Power Distribution | 0800 300 9999 |
| Scottish Power (SPOW) | 18 | SP Power Networks | 0845 272 7999 |
| South East (SEEB) | 19 | South East Power Networks | 0800 783 8866 |
| Southern (SOUT) | 20 | SSE Power Distribution | 08000 727 282 |
| South Wales (SWAE) | 21 | Western Power Distribution | 0800 052 0400 |
| South West (SWEB) | 22 | Western Power Distribution | 0800 365 900 |
| Yorkshire (YELG) | 23 | Northern Power Grid | 0800 375 675 |
Getting in touch
We've created a number of hotlines that will get you straight through to the right person, whatever your query. We’re open 8:30-5:30, Monday to Friday.
Home hotlines
- Customer Service 0845 555 7 100
- Billing 0845 555 7 200
- Payments 0845 555 7 300
- Meter Reading 0845 555 7 400
- Moving Home 0845 555 7 500