Your Bill Explained

We make our bills as simple as possible. But if you need an explanation for any part of your bill click on the electricity and gas bill image below. If you'd prefer to speak to someone in person, please call us on one of the hotline numbers in the right hand column of this page.

 

Your electricity and gas bill explained

 

Your annual statement explained

Now you've received your bill
 

 

Now you've received your bill

 

 

 

We've recently combined our seperate electricity and gas bills into one. If you've received a bill for a single energy type, you can look at an example of  an electricity only or a gas only bill instead.



Home Hotlines

We're open from 8am - 8pm (Monday to Friday) and 9am - 5pm Saturday.

Out of hours you can email home@ecotricity.co.uk - we’ll get back to you ASAP.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  PAYG0345 555 7 400

Prefer to phone a landline? Call 01453 761482.

Microtricity open hours are 8:30am - 5pm (Monday to Thursday) and 8:30am - 4pm Friday.

Out of hours you can email microtricity@ecotricity.co.uk.

  •  Microtricity0345 555 7 600

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Out of hours you can email business@ecotricity.co.uk - we’ll get back to you ASAP.

 

  •  
    Business 0345 230 6 102