Your Bill Explained

We make our bills as simple as possible. But if you need an explanation for any part of your bill click on the electricity or gas bill images below. If you'd prefer to speak to someone in person, please call us on one of the hotline numbers in the right hand column of this page.

 

Your electricity bill explained

 

Your gas bill explained

 

Your annual statement explained

 

Now you've received your bill

 

If you received your bill before April 2014, it'll look like these examples instead: old electricity bill and old gas bill.



Home Hotlines

We're open from 8:00am - 8:00pm Monday to Friday and 9:00am - 5:00pm Saturday.

Out of hours you can email home@ecotricity.co.uk - we’ll get back to you ASAP.

  •  Customer Service0345 555 7 100
  •  Moving Home0345 555 7 500
  •  Microtricity0345 555 7 600
  • PAYG0345 555 7 400

Prefer to phone a landline? Call 01453 761482.

Business Hotlines

We're open 8:30am - 5:00pm Monday to Thursday and 8:30am - 4:00pm Friday.

Out of hours you can email business@ecotricity.co.uk - we’ll get back to you ASAP.

 

  •  
    Business 0345 230 6 102