To join us, call free on 08000 302 302 or switch online
Other Useful Contacts
Here are the contact details for some organisations who may be able to give practical advice on consumer issues, including fuel bill support and assistance.
For more information on each service click on the service name to visit to their website.
Independent advice services
| Independent and confidential advice, on various legal and consumer topics. | |
| Consumer Focus offers information and impartial advice on consumer rights and help with complaints procedures. |
Fuel bill support & advice
| Advice for paying your energy bills, saving energy and how to apply for fuel bill support. | |
| Support to help you maximise your income, cut your fuel bills and make your home warmer and more comfortable | |
| Ensure you’re receiving all the income and benefits you are entitled to, call 0800 072 9009 for a free and confidential Benefits Health check. |
| Welsh householders struggling with their fuel bills can call Nest free on 0800 512 012. Nest will offer tailored advice and support that will help households to improve the energy efficiency of their homes and reduce their energy bills. |
Getting in touch
We've created a number of hotlines that will get you straight through to the right person, whatever your query. We’re open 8:30-5:30, Monday to Friday.
Home hotlines
- Customer Service 0845 555 7 100
- Billing 0845 555 7 200
- Payments 0845 555 7 300
- Meter Reading 0845 555 7 400
- Moving Home 0845 555 7 500