Mistakes happen, they can happen to anyone. What matters is what you do about them.
We have a Customer Champion for when we make a mistake.
Our Customer Champion sits outside our organisation but she has access to every department and every team member – at every level.
If you have a problem she'll be in touch straight away, often the same day. Her job is to get to the bottom of the issue, find out what went wrong and why – and resolve it promptly.
This results in an impartial, factual account, communicated openly and honestly to you and us. And of course the problem is fixed, usually in just a few days.
Please use the form below or the contact details over here.
Please try to include the following details when you contact our Customer Champion.
Please provide as many details as you can, as this helps our Customer Champion to solve the issue even quicker.