Contact Our Customer Champion

Sharon, our customer champion

Mistakes happen, they can happen to anyone. What matters is what you do about them.

We have a Customer Champion for when we make a mistake.

Our Customer Champion sits outside our organisation but she has access to every department and every team member – at every level.

If you have a problem she'll be in touch straight away, often the same day. Her job is to get to the bottom of the issue, find out what went wrong and why – and resolve it promptly.

This results in an impartial, factual account, communicated openly and honestly to you and us. And of course the problem is fixed, usually in just a few days.

Please use the form below or the contact details over here.