How to read your gas meter

We want to make sure your bills are as accurate as possible. Best way to do that is with actual, not estimated meter readings. So if you send us regular meter reads, ideally every three months, then we can send you more accurate bills.

Here are some general instructions on taking a gas meter reading. These will cover the great majority of meter types. Gas meters are either imperial or metric. An imperial meter will have four main numbers. A metric meter will have five main numbers.

Which type?

• An imperial gas meter
• A metric gas meter
• A dial gas meter

How to read an imperial gas meter

The reading on an imperial meter will look like this example:

Example: The meter reading above reads: 001234.20

Remember:

• Read the first four numbers from left to right, including any 0s at the beginning. Please read the red number(s) and any numbers following the red number(s) and add those numbers after the decimal point.

• When the meter read reaches 9,999 the meter will start recording from 0 again

How to read a metric gas meter

The reading on a metric meter will look like this example:

Example: The meter reading above reads: 032764.00

Remember:

• Read the numbers from left to right, including any 0s at the beginning. Please include any of the numbers after a decimal point or space.

How to read a dial gas meter

To read a dial gas meter, look at the position of the pointers on the dials. The dials will look like this diagram, which shows a large dial and five small dials:

Example: The meter reading above reads: 009476.0

Remember:

• Read the dials from left to right. Do not read the large dial or any red dials.

• When the pointer is between two numbers, write down the lower number. This may not be the number nearest to the pointer.

• If the number is between 9 and 0, use 9.

• If the pointer is exactly on a number, write it down and underline it.

• If any of the underlined numbers you have written down are followed by a 9, you’ll need to take one away from the number you’ve underlined.